FAQs

About Our Jewellery
Q: What materials do you use?
A: All our jewellery is crafted from 100% sterling silver (925). Some pieces are plated in 14k gold for a beautiful, timeless finish, also giving that extra layer of protection.

Q: Is your jewellery hypoallergenic?
A: Yes! Sterling silver is naturally hypoallergenic, making it suitable for sensitive skin. We never use nickel or other harsh metals.

Q: Will my jewellery tarnish?
A: Sterling silver does tarnish over time, especially when exposed to air, moisture, or chemicals. However, it's easy to clean and polish back to shine. We personally wear our jewellery everyday, in the shower, at the gym, or even at the beach. If you're worried about tarnishing, go for the 14k gold plated options!

Orders & Shipping
Q: Where do you ship from?
A: All orders are shipped from the UK.

Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping costs and delivery times vary based on your location.

Q: How long will my order take to arrive?
A: Orders are usually processed within 1 business day. UK shipping is fulfilled by Royal Mail who have estimated shipping times of 3-5 business days. International shipping times depend on your location.

Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery on unworn jewellery in its original packaging. Please visit our returns policy for full details.

Q: Can I exchange an item?
A: Yes, exchanges are possible within the same 30-day window. Please contact our support team to start the process.

Contact & Support
Q: How can I contact you?
A: You can reach us via our contact form or email us at support@hanajewellery.com. We aim to reply within 24 hours (business days).